Re: Search Insideに関する更なるやりとり

　こんばんは、ドラです。

　前回amazon.comから来たメールに、Search InsideにText Statsが
出なくなった問題は修正中だ、という様な事が書かれていたので、この
点に関して、もう一度確認したいと思い、以下のメールを打ちました。

　また返事が来たら、報告しますね。

----
Dear Amazon.com Customer Service,

I've received following e-mail from you.
Thanks for your rapid reply.

Now I have one more confirmation.

The reason why I'm afraid is I cannot see Text Stats for not only
newly published books but also the books that I have seen Text
Stats formerly.

So I considered that you changed your specification for Text Stats
on your online store and quit to provide with these data.

But you wrote as following :

> We are aware of this issue, and our technical team is working on taking care of it right now. Further, I have also passed your message on to the appropriate department in our company for consideration. Often these errors are corrected after only a short time.

Isn't it your intention not to provide Text Stats anymore ?

Do you mean I will see Text Stats one of these days ?

Some of our readers was aware of this phenomenon and discuss
about this.
If this phenomenon is none of your intention and would have to
be fixed, we can simply wait for a while.

Best regards
[私の署名をここに書きました]

"Amazon.com Customer Service" wrote:
>
> Subject: Your Amazon.com Inquiry
>
>
> Thank you for writing to us at Amazon.com.
>
> I'm sorry for the trouble you had when trying to use Search Inside feature in our website.
>
> We are aware of this issue, and our technical team is working on taking care of it right now. Further, I have also passed your message on to the appropriate department in our company for consideration. Often these errors are corrected after only a short time.
>
> However, if you do need to contact us about this matter or in the future, you may send us an e-mail via this online form:
>
> http://www.amazon.com/contact-us/
>
> It is always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to write to us.
>
> Again I am very sorry for any inconvenience that this situation may have caused and would like to thank you for your understanding and patience.
>
> Thanks for your patience while we fix this problem and thank you for shopping at Amazon.com.
>
> Please let us know if this e-mail resolved your question:
>
> If yes, click here:
> http://www.amazon.com/[リンクを消しました]
> If not, click here:
> http://www.amazon.com/[リンクを消しました]
>
> Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
>
> To contact us about an unrelated issue, please visit the Help section of our web site.
>
>
> Best regards,
>
> [カスタマーサービス担当者の名前を消しました]
> Amazon.com Customer Service
> http://www.amazon.com
> ==============================
> Check your order and more: http://www.amazon.com/your-account
>
>
>
> ---- Original message: ----
>
＜以下は省略します＞

　みなさん、ドラです。
　amazon.comから返事が来ました。

　Search Insideに関してテクニカルチームが動いてるから、すぐ直ると
言っている様ですね。

　では、しばらく待ってみますか…

----
Subject: Your Amazon.com Inquiry

Thank you for writing back to us at Amazon.com with your concern.

As our technical team is working on taking care of this issue, I
would like to confirm you that this problem will be fixed soon.

Please note, from time to time, we test both new and existing
features on our website to determine which characteristics or
services drive customer purchases and satisfaction. We're currently
testing Search Inside feature on our website.

During these test periods, certain aspects of our website will
appear differently to randomly selected customers, or to the same
customer on different computers or browsers. We're continually fine-
tuning our presentation to provide our customers with the greatest
value, selection, and information for their online purchasing
decisions.

We apologize for any inconvenience this may cause. Please be assured
that this test related problem is only temporary.

We value your business and hope to see you again soon at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
http://www.amazon.com/[リンクを消しました]
If not, click here:
http://www.amazon.com/[リンクを消しました]

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our web site.

Best regards,

[カスタマーサービス担当者の名前を消しました]
Amazon.com Customer Service
http://www.amazon.com
==============================
Check your order and more: http://www.amazon.com/your-account